Our Guarantees
Minimum Stream Guarantee All campaigns are guaranteed to deliver at least 500 new streams within a 30-day campaign period. If this is not achieved, customers are eligible for either:
A refund of the campaign amount.
A free rerun of the campaign.
Authenticity Guarantee We only place music on real, active playlists with engaged listeners. If bot activity or artificial engagement is detected, we will investigate. Verified abuse may result in campaign termination and curator removal.
Refund & Re-Pitching Policy
Refunds are issued only in the following cases:
No Response Within 96 Hours
If a curator does not respond to your pitch within 96 hours and no replacement is available, refund is issued.
No Placement After Acceptance
If a curator accepts your track but never places it, you are eligible for a refund.
Early Removal
If your track is removed from a playlist before the minimum placement period.
Confirmed Suspicious Curator Activity
If you report suspicious behavior and we confirm it after investigation, your campaign will be refunded or re-pitched.
Alternative Promotion Options for Track Issues If a promoted track is taken down during the campaign:
Pitching a New Song: You may promote a new song across Spotify, Apple Music, and YouTube Music.
Switching to a Reels Campaign: Customers can switch to promoting a track using an Instagram Reels campaign by providing an Instagram audio link of the song. The new promotional package will match the initial campaign amount to ensure value retention.
Situations Not Eligible for Refund
Curators declining your pitch
Lower streams or engagement than expected
Fewer curator responses than you hoped for
Subjective dissatisfaction with results
Refund requests submitted more than 14 days after campaign completion
How to Request a Refund
Reach out via the Chat Widget in the bottom right corner:
Your Campaign ID
A short description of the issue
Screenshots or links as supporting evidence
We will respond within 72 hours. Investigations may take up to 7 additional days for complex cases.
Important Disclaimers
We do not guarantee viral success, playlist saves, or follower growth
Actual results depend on your song quality, audience, and market fit
Our service provides exposure, not control over listener behavior
Follower counts are not covered under any guarantee in our campaigns. The policy strictly applies to stream counts achieved during the promotion period.