Our Guarantees
Minimum Stream Guarantee
All campaigns are guaranteed to deliver at least 500 new streams. If this is not achieved within the campaign period, we will continue promoting your track at no extra cost until the minimum is met.
Authenticity Guarantee
We only place music on real, active playlists with engaged listeners. If bot activity or artificial engagement is detected, we will investigate. Verified abuse may result in campaign termination and curator removal.
Refund & Re-Pitching Policy
Refunds are issued only in the following cases:
No Response Within 96 Hours
If a curator does not respond to your pitch within 96 hours and no replacement is available, refund is issued.
No Placement After Acceptance
If a curator accepts your track but never places it, you are eligible for a refund.
Early Removal
If your track is removed from a playlist before the minimum placement period.
Confirmed Suspicious Curator Activity
If you report suspicious behavior and we confirm it after investigation, your campaign will be refunded or re-pitched.
Situations Not Eligible for Refund
Curators declining your pitch
Lower streams or engagement than expected
Fewer curator responses than you hoped for
Subjective dissatisfaction with results
Refund requests submitted more than 14 days after campaign completion
How to Request a Refund
Send your request to [email protected] and include:
Your Campaign ID
A short description of the issue
Screenshots or links as supporting evidence
We will respond within 72 hours. Investigations may take up to 7 additional days for complex cases.
Important Disclaimers
We do not guarantee viral success, playlist saves, or follower growth
Actual results depend on your song quality, audience, and market fit
Our service provides exposure, not control over listener behavior