Please note: we offer refunds for Reels Blast campaigns only in cases where we fail to deliver your Reels Blast campaign within 14 days of purchase.
Failing to deliver your campaign means that your song was not placed in any of the Instagram Reels created by our theme pages.
When Refunds ARE NOT available
Content has been created: Theme pages have invested time and creative effort into producing content featuring your music.
Content is live: Once posted, the reels cannot be "un-posted" or removed from Instagram.
Service has been delivered: You paid for content creation and distribution, which has been completed.
Lower than expected performance: View counts, engagement rates, and follower growth cannot be guaranteed.
Lack of viral success: We cannot control how Instagram's algorithm or users respond to content.
Subjective dissatisfaction: If you simply don't like the creative execution or results.
Content removal by theme pages: If a theme page removes content after initial posting (this is at their discretion).
Changes to Instagram's algorithm: Instagram's platform and algorithm are beyond our control.
How to Request a Refund
If your campaign has not been delivered within 14 days:
Contact us using our Chat Widget in the bottom right corner.
Include: Your Campaign ID, a clear description of the issue you encountered, and screenshots or links to demonstrate the problem.
We usually respond within 72 hours, and process and approve your refunds within 5-7 business days.
Why This Policy?
Reels Blast is a service, not a product. Once the service is performed (content created and posted), it cannot be undone.